Refund policy
Return & Refund Policy
At Klarivie, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Change of Mind
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or refunds for change of mind once the product has been opened or used.
If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of delivery. Return shipping costs will be the responsibility of the customer.
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Faulty or Damaged Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order with:
- Your order number
- Clear photos of the product and packaging
Once approved, we will offer a replacement or refund, in line with Australian Consumer Law.
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Refund Process
- Approved refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
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Non-Returnable Items
- Opened or used products
- Items returned without original packaging
- Products damaged due to misuse or improper storage
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Contact Us
For any return or refund queries, please contact us at:
contactus@klarivie.com.au
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This policy does not limit your rights under Australian Consumer Law.
